Customer Account Services - Part 21
IRM 21 Interim guidance on Department of Education (ED) Procedures
W&I CAS, Accounts Management issued a memorandum to employees on March 27, 2013 supplementing IRM 21. The memo provides guidance on Department of Education (ED) Procedures. The guidance is effective on March, 27, 2013.
IRM 21.2.1 – Systems for eAuthentication/eTranscripts
An interim procedural update, effective 08/15/2012, was issued to revise IRM 21.2.1 regarding eAuthentication/eTranscripts.
IRM 21.2.1 – Systems regarding Free File Fillable Forms and eAuthentication
An IRM procedural update, effective 10/15/2012, was issued to revise IRM 21.2.1 regarding Free File Fillable Forms and eAuthentication.
IRM 21.2.3 Transcripts Removing TDS Duplicate Ordering Procedure
An interim procedural update effective 11/21/2012 was issued to revise IRM 21.2.3 regarding Removing TDS Duplicate Ordering Procedure.
IRM 21.2.3.4.1.11 – Request for Record of Assessment and Certain Internal Transcripts regarding New Procedure When TDS is Not Operational
An IRM procedural update effective 10/09/2012 was issued to revise IRM 21.2.3.4.1.11 regarding New Procedure When TDS is Not Operational.
IRM 21.3.4 F A - BMF International Fax; OPI Toll-Free Number; Return Preparation Refund Procedures; 2013 Filing Season ITIN Procedure Changes
An interim procedural update effective 02-08-2013 was issued to revise IRM 21.3.4 regarding BMF International Fax; OPI Toll-Free Number; Return Preparation Refund Procedures; 2013 Filing Season ITIN Procedure Changes.
IRM 21.3.4 Field Assistance Added Do Not Stock List to Forms and Publications
An interim procedural update effective 11/27/2012 was issued to revise IRM 21.3.4 to include Updated Forms and Publications to include Do Not Stock list.
IRM 21.3.4 Field Assistance - Return Preparation Assistance Updates For Filing Season 2013
An interim procedural update effective 01/04/2013 was issued regarding Return Preparation Assistance Updates For Filing Season 2013.
IRM 21.3.7 – Centralized Authorization File (CAF) Updates for Processing Third Party Authorizations
An IRM procedural update, effective 04/11/2013, was issued to revise IRM 21.3.7 regarding Updates for Processing Third Party Authorizations.
IRM 21.3.7 – Processing Third Party Authorizations onto the Centralized Authorization File (CAF) Updates for Procedures Clarification
An IRM procedural update effective 10/09/2012 was issued to revise IRM 21.3.7 regarding command code research and revoke/withdraw requests and information.
IRM 21.3.8 – Tax Exempt/Government Entities (TEGE) Customer Account Services (CAS) Telephone Operations
An interim procedural update effective 11/16/2012 was issued to revise IRM 21.3.8 regarding Various Updates.
IRM 21.3.8 – Tax Exempt/Government Entities (TEGE) Customer Account Services (CAS) Telephone Operations for Various Changes Regarding TEGE Telephone Operations
An IRM procedural update effective 10/03/2012 was issued to revise IRM 21.3.8 regarding various changes regarding TEGE telephone operations.
IRM 21.3.8 Tax Exempt/Government Entities (TEGE) Customer Account Services (CAS) Telephone Operations Various changes
An interim procedural update effective 01-17-2013 was issued to revise IRM 21.3.8 regarding Various Changes to IRM 21.3.8.
IRM 21.3.8 Tax Exempt/Government Entities (TEGE) Customer Account Services (CAS) Telephone Operations, Various Changes
An interim procedural update effective 12/14/2012 was issued to revise IRM 21.3.8 with Multiple Changes.
IRM 21.3.8 TE/GE and CAS Telephone Operations for various changes concerning EO’s decision to discontinue the Custom Extract Program
An IRM procedural update effective 04-01-2013 was issued to revise IRM 21.3.8 regarding Tax Exempt/Government Entities (TEGE) Customer Account Services (CAS) Telephone Operations.
IRM 21.3.10 – Practitioner Priority Service (PPS) and Electronic Account Resolution (EAR)
An interim procedural update effective 11/08/2012 was issued to revise IRM 21.3.10 regarding Revised Procedures for Internal Transcripts & EIN.
IRM 21.3.10 Practitioner Priority Service (PPS) and Electronic Account Resolution (EAR) Disclosure to Third Parties
An interim procedural update effective 12/21/2012 was issued regarding Disclosure to Third Parties.
IRM 21.6.4 – Tax Computation/Tax Period Changes Updates to Schedule U, Tax Period changes and FTHBC
An interim procedural update effective 05/21/2012 was issued to revise IRM 21.6.4 regarding updates to Schedule U, tax period changes and FTHBC.
IRM 21.7.4 Income Taxes/Information Returns for American Taxpayer Relief Act of 2012 and Form 8835, Renewable Electricity & Refined Coal Prod Credit
An IRM procedural update effective 03/29/2013 was issued to revise IRM 21.7.4 regarding American Taxpayer Relief Act of 2012, P.L. 112-240, 50-percent Additional Special Depreciation Allowance and Form 8835, Renewable Electricity and Refined Coal Prod Credit, Routing of Form 5471.
IRM 21.7.4 Income Taxes/Information Returns for American Taxpayer Tax Relief Act of 2010, P.L. 112 240
An IRM procedural update effective 02/28/2013 was issued to revise IRM 21.7.4 regarding American Taxpayer Tax Relief Act of 2010, P.L. 112-240.
Customer Account Services - Part 21 (continued)
Customer technical and account inquiries received via telephone, email, other written correspondence and walk-in service.
All Published Guidance - Customer Account Services - IRM Part 21
To find all published guidance for employees go to the corresponding Part of the Internal Revenue Manual.
