- 5.4.11.1 Overview
- 5.4.11.2 Processing Guaranteed, Streamline and In-Business Express Installment Agreements
- 5.4.11.3 Receipt of Manually Monitored Installment Agreements (MMIA) and In-Business Trust Fund Installment Agreements (IBTF-IA)
- 5.4.11.4 Monitoring MMIA and IBTF Installment Agreements
- 5.4.11.5 Installment Agreements Monitored by Integrated Automation Technologies (IAT)
- 5.4.11.6 Taxpayer Inquiries to Default Notices or Proposals to Change Installment Agreements
- 5.4.11.7 Default and Termination Procedures
- 5.4.11.8 PPIA Two Year Financial Review
- 5.4.11.9 Installment Agreement Account Listings (IAAL)
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Installment Agreements (IA) are arrangements whereby the Internal Revenue Service allows taxpayers to pay liabilities over time. If full payment cannot be achieved by the Collection Statute Expiration Date (CSED), and taxpayers have some ability to pay, Partial Payment Installment Agreements (PPIA) may be granted. During the course of agreements, penalty and interest continue to accrue. No levies may be served during installment agreements.
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The Integrated Data Retrieval System (IDRS) is used to monitor most installment agreements for timely payments on accounts, as well as to determine whether taxpayers remain in compliance with current filing and paying requirements. IDRS also monitors agreements based on the Installment Agreement Locator Number (ALN) recorded at the time agreements are input. See IRM 5.14.1–2. Some agreements require special monitoring, such as when accounts reside on the Non-Masterfile (NMF) or if payment amounts are varied. These accounts must be manually monitored.
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This chapter provides procedures for processing all types of IA's received in Centralized Case Processing (CCP), including manually monitored installment agreements, and In-Business Trust Fund (IBTF) balance dues. Many of these accounts involve in-business payroll tax accounts, and/or large dollar accounts. See IRM 5.14.7.
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When taxpayers are unable to pay a liability in full, an installment agreement (IA) will be considered.
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There are various types of installment agreements that may be granted to taxpayers:
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Guaranteed Installment Agreement – Taxpayers with Individual income tax liabilities of $10,000 or less (exclusive of penalties and interest). See IRM 5.14.5.3.
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Streamline Installment Agreements – Taxpayers with liabilities of $25,000 or less. See IRM 5.14.5.2.
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In-Business Trust Fund Express Installment Agreements; See IRM 5.14.5.4.
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Manually Monitored Installment Agreements (MMIA), See IRM 5.14.9.5, including MMIA In Business Trust Fund (IBTF) agreements. See IRM 5.14.7.4.
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Partial Payment Installment Agreements (PPIA), which can be systemically or manually monitored. See IRM 5.14.2.
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Direct Debit Installment Agreements; See IRM 5.14.10.4.
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Payroll Deduction Installment Agreements; See IRM 5.14.10.2.
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Installment agreements involving Limited Liability Companies (LLC); See IRM 5.14.7.3.
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Installment Agreement (IA) requests will be received in Centralized Case Processing (CCP) for input from the Collection Field function (CFf) on a Form 433D, Installment Agreement, by mail or electronic submission.
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Cases must be assigned within five (5) business days.
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CCP has 21 business days from the CCP receive date to input the IA.
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Verify the information on the Form 433D:
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Taxpayer name
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Taxpayer Identification Number (TIN)
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Secondary or cross reference TIN
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Taxpayer address
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Taxpayer telephone number(s)
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Levy source
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Verify Agreement Locator Number (ALN)
Note:
If the installment agreement was submitted is a routine IA and is should have been submitted as an IBTF -IA, reject the IA to the originator.
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Check IDRS before submitting an Installment Agreement for processing including compliance.
Note:
Freeze codes -O, -S, -Z, -J, L-, W- (470), -A and any MFREQ modules will prevent a case from going into ST 60.
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If information is missing or incomplete, check IDRS and or ICS for updated information. Attempt to contact the originator. If unable to obtain necessary information for input within 48 hours, notify the originator of the rejected Form 433D by E-mail with a CC to the Group Manager. Input history and close control base.
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See IRM 5.19.1–6 for IDRS input of Installment Agreements.
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Centralized Case Processing (CCP) receives MMIA and IBTF cases as an NF-OI based on ICS case closure from Collection Field function.
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If an IBTF agreement is received that meets IBTF express agreement criteria, See IRM 5.14.5.4, reject the case back to the originator to be submitted as an IBTF express agreement.
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MMIA cases can be received from other functions, ACS, Field Assistance, and CSCO. These cases will be received on a Form 433D and cannot be mirrored. Create a case on ICS, if not established.
Note:
Create the case on ICS using the primary TIN with the name of the taxpayer granted the installment agreement. Include only balance due modules in the installment agreement for the created TIN. Establish separate addresses if necessary.
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Control cases within five (5) business days to tax examiners.
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If the case is identified as a PPIA the case will be re-assigned to the PPIA team.
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Initial analysis will be completed within 7 business days from the employee assignment date, unless the account requires modules to be MFREQ'd or a TC 472 is required. If account is MFREQ'd or TC 472 is required set 14 day follow-up on ICS to allow the actions to post.
Note:
Contact the originator to determine if the revenue officer wants a TC 472 input to reverse a TC 470 on the module. Allow 48 hours for revenue officer response. If no response from the revenue officer reject the case.
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Verify the information on the Form 433D to include:
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Taxpayer name
Note:
SMO/LLC IBTF agreements will include both the name of the LLC and the name of the SMO.
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Taxpayer Identification Number (TIN)
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Secondary or cross-reference TIN
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Taxpayer address
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Taxpayer telephone number(s)
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Verify terms of agreement
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Levy source
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Area designation
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Business unit designation
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Group Manager approval (check ICS history and or Form 433D for GM approval and terms) on cases received from the field.
Note:
If GM approval is not on ICS, wait for paper case file before inputting IA. Document ICS history and set a 14 day follow-up date. If proof of GM approval is not received, reject case to originator.
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Complete the "MMIA/IBTF ICS Checklist" on ICS for cases received from the field to verify the following information:
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Case Sub-code is 900 (IBTF-IA), 901 (MMIA), 911 (PPIA), 932 SMO/LLC IBTF-IA, or 933 SMO/LLC MMIA.
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Location Code is SX-Y, or SX-N (CCP use only). The literal X is, B for IBTF, M for MMIA, and P for PPIA cases.
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Status code on IDRS (Status 26 for MMIA or status 60 for IBTF-IA).
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CSED and ASED dates. See IRM 5.14.2.2 and IRM 5.14.7.4.2.
Note:
On all In Business Trust Fund (IBTF) cases received for monitoring, the ASED must be protected if the installment agreement will not full pay all balance due at least one-year prior to the earliest ASED. The file must include a Form 2750 , Waiver Extending Statutory Period for Assessment of TFRP, which includes all modules on the installment agreement and the completed TFRP file. A TC 971 AC 330 must be present on each module; or a Form 9327, Non-assertion recommendation of the TFRP, and a three (3) has been updated in IDRS on ASEDR. If the appropriate action to protect the ASED, has not been completed and the account is in status 60, issue an OI to the originator's group manager using the parameter tables. Input "All appropriate actions to protect the ASED have not been completed. Please complete the TF investigation or protect the ASED. " Set a 45-day follow-up to check the status of the investigation.
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Terms of the installment agreement.
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Verify waivers are input to IDRS (Form 2750-ASED, Form 900-CSED, or Form 8620-INTL).
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TFRP determination has been made by the revenue officer. File must include a Form 2750 , Waiver Extending Statutory for Assessment of TFRP, which includes all modules included in the installment agreement and the completed TFRP file. Verify a TC 971 AC 330 has been input on each module; or Form 9327 , Non-assertion Recommendation of the TFRP, with an ASEDR - 3 updated on IDRS; or if neither a Form 2750 or Form 9327 is included in the file, the revenue officer must have an open OI to complete the TFRP investigation per IRM 5.14.7.4.1. Set a 45-day follow-up date to check the status of the TFRP investigation. If the TFRP determination has not been completed, reject the case back to the originator. CCP will retain the administrative TFRP file with the case file when the TFRP investigation has been completed, but is not being assessed for the length of the IBTF-IA.
Note:
Set a follow- up date if a cross-reference TIN needs to be included in the IA after a TFRP assessment posts.
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Lien determination has been made by the revenue officer.
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Input of TC 971 AC 063, if not previously input.
Note:
If the case is for manually monitoring a continuous levy, do not input a TC 971 AC 063 on balance due accounts included on the continuous wage levy.
Note:
SMO/LLC IBTF IA's, a TC 971 AC 364/365/366 must be present on each module included in the IA. These codes identify the liable taxpayer for each period. See IRM 5.1.21.8.3.
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On MMIA cases verify the User Fee was applied and posted correctly. See IRM 5.19.1.5. 4.3.2 for establishing user fee modules if not posted.
Note:
No user fee is deducted from Continuous Levy cases.
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Compliance Issues (open Del Rets and/or Bal Due not included in the installment agreement), See IRM 5.14.1.4.1..
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Verify Federal Tax Deposit (FTD) requirements are addressed.
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An open NF-OI on ICS for monitoring the case.
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For SMO/LLC agreements input a history on ENMOD stating the case is a SMO/LLC IBTF-IA with the total IA payment amount and individual payment ability of the SMO and LLC.
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Complete Integrated Automation Technologies (IAT) initial checklist for MMIA cases received from other functions, ACS, field assistance and CSCO.
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MFREQ modules included in the installment agreement but not on IDRS and modules where a TC 470 reversal was input, set a follow-up date for two cycles and TSIGN IDRS.
Note:
Pre-assessed modules do not require a follow-up date. When the pre-assessed modules posts to IDRS the account will generate on the IAT Manual Action List (MAL) reverse the pre-assessed indicator.
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If the case is closed incorrectly, cannot be monitored or missing information reject the case. See IRM 5.4.11.3.2.
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If cases meets "mirroring criteria" below, forward case to CSCO.
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Installment agreement established with secondary taxpayer.
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Primary taxpayer is currently not collectable, unable to locate, etc. (ST 53), deceased, in notice status or ST 26 or paying under separate installment agreement.
Note:
Cases where the name control is not the same as INOLE, if the TIN assigned to either entity is temporary, or contains international entities cannot mirrored and must be manually monitored.
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See IRM 5.19.1–6 for IDRS input of installment agreements.
Note:
Direct Debit Installment agreements will be input by CSCO PSC.
Note:
Suppress the CP 523 when inputting a SMO/LLC IBTF-IA.
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Verify the correct ALN. See IRM 5.14.1-2.
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When inputting a PPIA agreement, use Review Suppress Indicator (RSI) five (5) for IMF and RSI six (6) for BMF with a review cycle 2 years from the IA acceptance date. Form 900 may accompany PPIA agreements. Ensure the extension dates are the same on the Form 900 and IDRS. File the Form 900 in accessible files in CCP for 3 years beyond the dates to which the CSEDs were extended. Waivers must be accessible for research and accountability.
Note:
If the CSED will expire before the next review, input a review cycle 10 weeks prior to the CSED expiration date.
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The tax examiner will compute balance dues for each tax period included in the installment agreement to the due date of the next payment to complete and mail Letter 3856, Monthly Voucher or Letter 3856A with a pre-addressed envelope with the MMIA Lockbox address to the taxpayer for the next payment on MMIA cases. Reminder notices for IBTF cases are sent systemically through IDRS.
Note:
A Letter 3856, Monthly Reminder Notice, will not be sent on Continuous Wage Levies.
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Cases not meeting systemic IAT criteria, see below, will require manual monitoring monthly and scheduled follow-up date, seven (7) days after the payment due date.
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Installment agreements where the taxpayer makes payments a few times a year or at different intervals.
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Irregular payment amounts.
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Payroll Deduction cases.
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Spouse(s) with multiple SSN's.
Example:
Taxpayer has filed jointly with different spouses.
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Invalid SSN's.
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Non-Masterfile assessments (NMF).
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IBTF agreement which include MFT 74 & 76 modules.
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SMO/LLC agreements.
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If a case meets IAT monitoring requirements, provide the IAT administrator with the following information and document ICS case history " IAT monitoring, No monitoring histories, follow-up dates of reviews will not be documented unless necessary." :
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TIN of IA account and any cross reference TINs.
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Terms of agreement, including payment amount , due date and any future changes.
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Employee assignment number, name and phone number.
Note:
Correct invalid ENMOD histories before submitting information to IAT administrator.
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Input a follow-up date on ICS and case history if case cannot be monitored by IAT and requires manual monitoring.
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Centralized Case Processing (CCP) will return a case back to the revenue officer in the following instances:
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If a case is received for manually monitoring and there are reasons preventing the input of status 60, or full compliance has not been addressed, by the revenue officer, CCP will annotate the ICS case history with the reasons for the return of the Installment Agreement (IA), and transfer the case back to the originating revenue officer through the Integrated Collection System (ICS). CCP must also ensure that the TC 030 has posted before transferring the case to the revenue officer on ICS. Return the paper case file back to the originator.
Note:
Do not reject an installment agreement request if account contains modules in status 53. Status 53 modules will be included in the installment agreement and monitored.
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If a case is received as an In-Business Trust Fund Installment Agreement (IBTF-IA) for monitoring and there are reasons preventing the input of status 60 such as, open delinquent returns and/or balance dues that have not been addressed by the revenue officer, CCP will annotate the ICS case history with the reasons for the return of the installment agreement. Monitor for posting of the TC 030. After the TC 030 is posted send a secured e-mail to IQA to "re-open" the installment agreement. After the IQA performs the Undo IA (TC 972), CCP will close all OI follow-ups on ICS and close the NF-OI. Transfer balance dues to the originator. Return the paper case file to the originating revenue officer.
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If CCP receives a case for monitoring that is erroneously closed as a MMIA and the case should be an IBTF-IA, CCP will annotate the ICS case history with reason(s) how case was determined as IBTF-IA rather than a MMIA. Do Not input into status 60 on IDRS. Wait until the TC 030 has posted on IDRS before transferring case back to originating revenue officer for proper IBTF-IA closure to generate the NF-OI for monitoring. The paper case file will not be returned to the revenue officer.
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Check for ICS notifications daily and take appropriate action:
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Newly assigned cases or reassigned cases.
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Expired follow-up dates
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Re-opened cases
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New histories on a case file
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Delete unnecessary ICS notifications.
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Provide any necessary information to the IAT administrator. IRM 5.4.11.3.1.
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Use all available generated reports to monitor inventory.
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Manually Monitored Installment Agreements (MMIA) and In-Business Trust Fund Installment Agreements (IBTF) will be monitored for payment and compliance by Centralized Case Processing (CCP) every thirty days, either manually or by IAT (Integrated Automation Technology).
Note:
Use ANMF to obtain information for Non-Masterfile accounts.
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To monitor accounts manually:
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Verify payment was made and posted as required in the terms of the installment agreement.
Note:
IMF taxpayers are allowed two systemic skips plus one additional with manager concurrence. BMF taxpayers are allowed one systemic skip plus one additional with manager concurrence. Document managers concurrence in the ICS history. See IRM 5.19.1.5.5.20
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If payment is missed and skip has been used follow default procedures. IRM 5.4.11.7., Default and Termination Procedures.
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If account is full paid, history ICS/AMS, close case (NF-OI), change TSIGN to originating group, and send Letter 549C to the taxpayer and send case file to Closed Case function, if applicable.
Note:
If MMIA and spouse portion is full paid and a continuous wage levy is on the primary TIN, put account into status 60 using ALN 0208 and TSIGN the case to Area Office (AO000000).
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Verify user fee has been paid. See IRM 5.19.1.5.5.5.
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Determine if installment agreement can be monitored by IDRS or IAT. Follow procedures for IDRS monitoring. IRM 5.4.11.2. or IAT monitoring, IRM 5.4.11.3.1. If the case can be monitored by IDRS close case (NF-OI).
Note:
If IBTF taxpayer is out of business, TFRP has been addressed, and taxpayer is in compliance with all terms of the agreement, close appropriate filing requirements, change the ALN to 0209 or 0212 for PPIA's and close the case to allow systemic monitoring.
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Verify account for compliance, using BMFOL/IMFOL on IDRS.
Note:
If open del ret on BMFOL/IMFOL is greater than 16 months from the date the case was closed by the Collection Field function (CFf) and the module is not on SUMRY, the taxpayer is in compliance.
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If account has a new balance due follow default procedures. IRM 5.4.11.7., Default and Termination Procedures for MMIA/IBTF.
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If account has an open TDI (Status 02 or 03)and it has been 10 weeks since the TDI notice was issued to the taxpayer, initiate 6020b processing for BMF returns. See IRM 5.4.10.5. Prepare a FORT referral for Form 1120.Prepare Form 3449 , Exam Referral, for IMF. Forward Form 3449 , with managerial approval to the appropriate Exam function. See IRM 5.19.2.8.11. Continue monitoring account.
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The tax examiner will compute balance dues for each tax period included in the installment agreement to the due date of the next payment to complete and mail Letter 3856, Monthly Voucher or Letter 3856A with a pre-addressed envelope with the MMIA Lockbox address to the taxpayer for the next payment on MMIA cases. Reminder notices for IBTF cases are sent systemically through IDRS.
Note:
A Letter 3856, Monthly Reminder Notice, will not be sent on Continuous Levies, Payroll Deduction Installment Agreements (PDIA), and cases with a -O freeze (disaster cases).
Note:
If a Letter 3856 , Monthly Reminder Notice, is returned as undeliverable, update ICS/AMS case history.
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For PPIA installment agreements where the statute has expired on the last module, notify the taxpayer that payment should no longer be sent. See IRM 5.19.1
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If Appeals is conducting an investigation and or hearing on an unrelated issue, CCP will hold the case until Appeals makes a determination regarding appeals of installment agreement termination. SeeIRM 5.14.11.6
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Annotate ICS/AMS case history, of all action taken
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Schedule follow-up date on ICS, seven (7) business days after the payment due date.
Note:
If resolution cannot be completed within Centralized Case Processing, forward the case to the appropriate collection field group pursuant to the zip code and grade level of the case listed in the parameter tables located in ICS. If there is currently an OI assigned to field Collection, transfer the case to the proper employee.
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Continuous Wage Levies are not installment agreements. Continuous Wage Levies will be monitored for payment and compliance by Centralized Case Processing (CCP) every thirty days. Some Continuous Wage Levies are monitored in status 60 on IDRS. See IRM 5.11.5.6.3.
Note:
Federal Payment Levy Program (FPLP) levies are not eligible to be closed as Continuous Wage Levies (CWL)
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Verify payment was made and posted as required in the terms of the levy.
Note:
Skips are not allowed on continuous wage levies.
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If payment is missed follow up with the payer.
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If the reason for non-payment was temporary and the payments will resume, secure date and set a follow-up for 7 business days after the date provided.
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If the payment stopped for any reasons listed below:
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taxpayer is no longer employed,
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taxpayer is no longer affiliated with payer,
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taxpayer is no longer entitled to payments, or
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payer refuses to send payments
Return case to field for further collection activity or determination.
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If CCP processing cannot resolve issues on these cases, transfer to the field for follow-up action. Document the reason for the transfer in the ICS history.
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Determine if the Continuous Wage Levy can be monitored by IDRS. Levies that result in regular remittances, may be monitored systemically if the earliest CSED is further than 18 months in the future. If the account can be monitored systemically put account into status 60 using ALN 0208 with terms including the name, address and telephone number of the payer office, suppress reminder notice and TSIGN the case to Area Office (AO000000). Input ICS/AMS case history of actions taken and close case.
Note:
FPLP CWL's may not be systemically monitored. See IRM 5.19.9.3.5.1.
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Monitor the CSED.
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If one or more CSEDs expires, but remaining balance due periods included on the levy are within the statutory period for collection, do not release the levy.
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Monitor levy payments until all balance due periods included on levies are paid or the last CSED is about to expire (whichever is first).
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If some balance due periods are fully paid, or the CSEDs expired and, as a result, the case now qualifies for systemic monitoring, follow the procedures in (4) above See IRM 5.11.5.6.2. . Input ICS history indicating "The following period(s) have expired CSED(s)" then list the appropriate balance due periods.
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For wage levies that will be released when the CSED expires, input a TC 971, AC 687, misc. 002 for each module included in the continuous wage levy.
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For other continuous levies that reach a taxpayer's right to future payment and will not be released when the CSED expires, input a TC 971, AC 687, misc. 001 for each module included in the continuous levy.
Note:
If the levy form available, record this information on the levy. Ensure it includes a list of the tax periods that have expired CSED(s).
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Verify account for compliance, using BMFOL/IMFOL on IDRS.
Note:
If open del ret on BMFOL/IMFOL is greater than 16 months from the date the case was closed by the Collection Field function (CFf) and the module is not on SUMRY, the taxpayer is in compliance.
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If account has a new balance due, prepare a FORT referral. Schedule follow-up date, on ICS, 75 calendar days after the case is referred to the FORT.
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If account has an open TDI (Status 02 or 03), initiate 6020b processing for BMF returns. See IRM 5.4.10.5 Prepare Form 3449 , Exam Referral, for IMF and a FORT referral forForm 1120 TDI's.
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If the account will be paid in full within six (6) weeks, prepare a FORT referral to prepare a notice of levy release. The notice of levy release must be sent to the payer 30 days prior to the account being full paid, advising the payor of the amount required to satisfy the levies. A notice of levy release will not be issued until:
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All balance dues are full paid.
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The last CSED is about to expire, so the wage levy is released far enough in advance that no payments are received after the expiration of the CSED.
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One of the criteria in IRM 5.11.2.2, Releasing Levies, exists.
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Schedule follow-up date on ICS, seven (7) business days after the first payment due date. Monitor the case as indicated in the agreement, thereafter.
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The IAT (formerly known as IDRS Decision Assisting Program (IDAP)), systemically monitors Manually-Monitored Installment Agreements (MMIA), In-Business Trust Fund Installment Agreements (IBTF) and Partial Payment Installment Agreements (PPIA) for payments and compliance.
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Cases not meeting systemic parameters of the IAT monitoring process will be generated on a Manual Action List (MAL).
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IAT administrators update and/or make changes to cases monitored by IAT.
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IAT generates monthly reminder notices (L3856), and notice of default (L2975) on manually monitored installment agreements not included on the Manual Action List.
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The IAT Administrator runs the MMIA/IBTF-IA batch process daily. Batch reports include:
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Manual Action List
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Information Only List
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Prints of IDRS letters; L2975 and L3856.
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Distribute reports and letters to the assigned tax examiner by TSIGN.
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Update the following changes to the IAT list daily:
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Add TINs of new cases.
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Remove TINs of closed cases.
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Revisions of TINS for other changes.
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TINs of reinstated IA's.
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Work the Manual Action List (MAL) upon receipt. Refer to the " Reason Box" to determine appropriate procedures.
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Annotate ICS/AMS case history, of all action taken.
Note:
History entries will contain enough information so any person subsequently reading the history can easily determine what decisions were made, why those decisions were made, what actions were taken and what further actions are required to resolve issue.
If the reason box states: And ... Then ... Balance Due Modules NOT Found on Primary TIN primary account is full paid -
Close modules on ICS
Note:
If balance due remains for secondary taxpayer input to ST 60.
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Send Letter 549C to taxpayer.
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Send field cases to Closed Case function. All other are classified waste.
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Provide updated information to IAT administrator.
Note:
If MMIA spouse portion is full paid and a continuous wage levy is on the primary TIN, put account into status 60 using ALN 0208 and TSIGN the case to Area Office (AO000000).
No FS2 BD Mods for Primary/Secondary account is full paid -
Verify TIN is correct on IAT file.
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Send Letter 549C to taxpayer.
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Close modules on ICS
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Provide updated information to IAT administrator.
No Data Found on TIF for Primary SSN Check IMFOL for balance due. -
If account is in status 53, input follow-up date and monitor account manually.
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Advise IAT administrator to delete TIN.
Note:
Input ENMOD history on MFREQ'd modules.
IA Pmt Found on Secondary SSN Only and Includes Tax Year payment located -
Transfer credit to correct module.
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Provide updated information to IAT administrator and request 3856 voucher letter.
Default Ltr Sent Previously, 90 Day Period Expired IA is defaulted -
Follow Default procedures. IRM 5.4.11.7.
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Provide updated information to IAT administrator.
Address Not on ENMOD/INOLES for Voucher Preparation no data on TIF. -
Manually issue 3856 voucher letter to address on record.
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Advise IAT administrator to delete TIN.
Hist MMIATFCCP Not Found on ENMOD Primary SSN -
Re-input/update ENMOD history. (Primary TP IA, MMIATFCCP input on ENMOD. Secondary TP IA, MMIATFCCP and MMIA4SSSN input to ENMOD.
Note:
Check account for ST 53.
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Provide updated information to IAT administrator and request 3856 voucher letter, if appropriate.
Computation Hold on INTEREST/FTP -
Compute INTEREST/FTP.
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Manually issue 3856 voucher letter with computed INTEREST/FTP.
Primary SSN is Not in Correct IMF Format -
Send Ltr 3856 voucher, if appropriate.
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Provide updated information to IAT administrator.
Account is Not on Master File -
Verify SSN on IAT.
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Research IMFOL for account.
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Provide updated information to IAT administrator and request 3856 voucher letter, if appropriate.
INTST Balance Shows all Mods Full Paid account is full paid -
Close modules on ICS
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Provide updated information to IAT administrator.
No Data-Reverse Validity for Primary SSN -
Send Ltr 3856 voucher
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Provide updated information to IAT administrator to remove case from IAT.
Innocent Spouse a TC 971 065 is posted to taxpayer on the installment agreement -
Close modules on ICS.
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Provide updated information to IAT administrator.
Innocent Spouse a TC 971 065 is posted to taxpayer not on the installment agreement -
Take no action.
Bankruptcy the taxpayer on the installment agreement is in bankruptcy -
Close modules on ICS.
Note:
Post petition bankruptcy installment agreements are monitored.
Bankruptcy the taxpayer not on the installment agreement is in bankruptcy -
Take no action.
Combat Zone and Military Deferment the account has a -C freeze -
If two (2) payments have been missed, close case.
Note:
Do not send 2975 default letter.
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Provide updated information to IAT administrator.
OIC the taxpayer on the installment agreement has an Offer In Compromise (OIC). -
Close case (NF-OI).
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Provide updated information to IAT administrator.
OIC the taxpayer not on the installment agreement has an Offer In Compromise (OIC). -
Take no action.
-O/S Freeze- Disaster Cases No action is necessary, unless taxpayer requests voucher letter. Monitoring resumes once release date appears on ENMOD. -
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Work the Manual Action List upon receipt. Refer to the " Reason Box" to determine appropriate procedures.
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Annotate ICS case history, of all action taken.
Note:
History entries will contain enough information so any person subsequently reading the history can easily determine what decisions were made, why those decisions were made, what actions were taken and what further actions are required to resolve issue.
If the reason box states: And Then ... CP523 Sent 90 Day Default Period Expired the condition exists -
Ensure the paper case file has been secured.
-
Complete ICS Default checklist and place copy in closed case file.
-
Input TC 971 AC 163 on all modules included in the IA.
-
Change sub code to 900 and delete ICS follow-ups.
-
Transfer case on ICS, close NF-OI and send case file to the appropriate Territory Manager.
Note:
No action is necessary on modules not included in the IA. All modules will upload automatically to the revenue officer's case file.
-
Advise IAT administrator to delete TIN.
CP523 Sent 90 Day Default Period Expired does not exist -
Advise IAT administrator to reinstate or re-set CP 523 date.
Account Not on Master File the condition exists -
Advise IAT administrator to delete incorrect TIN or update TIN.
No Balance Due Tax Periods on BMFOLI for TIN the condition exists -
Close NF OI and input history to ICS
-
Send Letter 549C to taxpayer if the full paid letter has not been generated by IDRS.
-
Request case file and send to closed case
-
Advise IAT administrator to remove TIN from inventory.
Business Closed Date Present on BMFOLE IDRS research indicates taxpayer is out of business -
Verify TFRP has been addressed
-
Taxpayer is in compliance with all terms of the agreement
-
Close appropriate filing requirements
-
Change the ALN to 0209 or 0212 for PPIA.
-
Close the NF-OI to allow systemic monitoring.
Business Closed Date Present on BMFOLE IDRS research indicates taxpayer is still in business -
Ensure taxpayers filing requirements are open
-
Update business closed date on ENMOD
-
Verify IA is in ST 60
-
Provide updated information to IAT administrator.
CP523 Sent XX/XX/XXXX 90 Day Default Period case meets default criteria -
Input sub code 926
-
Request case file, set 60 day follow-up from the default date to ensure case file is received.
-
Update ICS history as "Potential Default" and reason why.
CP523 Sent XX/XX/XXXX 90 Day Default Period does not meet default criteria -
Notify IAT administrator to reinstate IA.
BMF TDI 10 Week Suspense Period Expired return has not been filed -
Verify CP 529 sent 10 weeks ago.
-
Prepare 6020b and send Letter 1085 or a Letter 1616 for Form 1065's. Follow 6020b procedures. See IRM 5.4.10.5. Prepare Form 3449 , Exam Referral, for IMF and Form 1120 TDI's. Forward Form 3449 , with managerial approval to the appropriate Exam function.
-
Input ICS history.
-
Advise IAT administrator of 6020b mail date.
BMF TDI 10 Week Suspense Period Expired return is filed. -
Advise IAT administrator to remove BMF TDI date.
IMF TDI 10 Week Suspense Period Expired. Note:
For sole proprietors, partnerships and Single Member Only (SMO) LLC (Disregarded Entities).
return has not been filed. Note:
Check cross-reference TINs
-
Assign to FORT to process return.
-
Input ICS history.
-
Input follow 14 day follow up for FORT referral.
-
Advise IAT administrator to remove IMF TDI date.
IMF TDI 10 Week Suspense Period Expired. Note:
For sole proprietors, partnerships and Single Member Only (SMO) LLC (Disregarded Entities).
return is filed. -
Advise IAT administrator to remove IMF TDI date.
BMF 6020b Letter 45 Day Suspense Period Expired return has not been filed. -
Input TC 599-63 on IDRS.
-
Code return and send returns for processing. See IRM 5.4.10.5.
-
Advise IAT administrator.
BMF 6020b Letter 45 Day Suspense Period Expired return filed -
Advise IAT administrator to remove BMF TDI date.
Payment Not Found Credit Reversal on Account if research indicates the payment was misapplied -
Apply payment to earliest CSED
Payment Not Found Credit Reversal on Account if research indicates payment was missed -
allow "skip"
New Bal Due on X-Ref TIN if condition exist Note:
IBTF Corp/LLC accounts with TFRP assessments on the x-ref should not have 1040 assessments. If the x-ref defaults for 1040 liability do not default the Corp/LLC agreement.
-
Default to ST 64 BMF and IMF accounts.
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Input sub code 926.
-
Request case file
-
Advise IAT administrator of CP 523 date.
New Bal Due on X-Ref TIN does not exist -
Provide updated information to IAT administrator.
Bankruptcy: ST 72 -
See IRM 5.19.1.11.7, Litigation Modules
-
Take appropriate action on ICS.
-
Notify IAT administrator if necessary.
IA Review date expired, not review case 2-YR -
See IRM 5.19.1.11.6 , Review Agreements
Suspended IA, ST 61 -
See IRM 5.19.1.11.3, Suspended and Suspended over 4-Weeks (ST 61)
Note:
Refer to appropriate subsection under 5.19.1.11.3.
Origination Fee error -
See IRM 5.19.1.11.12, Origination Fee Tracking
OIC: ST 71 the taxpayer on the installment agreement has an Offer In Compromise (OIC). -
Close case (NF-OI).
-
Provide updated information to IAT administrator.
OIC: ST 71 the taxpayer not on the installment agreement has an Offer In Compromise (OIC). -
Take no action.
-
-
Work the Manual Action List upon receipt. Refer to the " Reason Box" to determine appropriate procedures.
Note:
When working PPIA-IAT Manual Action List use procedures above in addition to specific reason codes for PPIA cases listed below.
-
Annotate ICS and AMS case history, of all action taken.
Note:
History entries will contain enough information so any person subsequently reading the history can easily determine what decisions were made, why those decisions were made, what actions were taken and what further actions are required to resolve issue.
If the reason box states: And ... Then ... Two-year review cases - CP 522P printed taxpayer is not in full compliance. -
Do not mail CP 522P to taxpayer.
-
IRM 5.4.11.7., Default and Termination Procedures.
-
Provide updated information to IAT administrator.
Two-year review cases - CP 522P printed taxpayer is in full compliance. -
Mail CP 522P to taxpayer.
-
Provide updated information to IAT administrator.
CP 522P sent, 37 day suspense period expired taxpayer did not respond to CP 522P. -
IRM 5.4.11.7., Default and Termination Procedures.
-
Provide updated information to IAT administrator.
CP 522P sent, 37 day suspense period expired taxpayer responds with completed financial information. -
Analyze financial information. See IRM 5.19 and IRM 5.15.1.
-
Revise 2-year review cycle on IDRS.
-
Provide updated information to IAT administrator.
Business Closed Date Present on BMFOLE IDRS research indicates taxpayer is out of business -
Verify TFRP has been addressed
-
Taxpayer is in compliance with all terms of the agreement
-
Close appropriate filing requirements
-
Change the ALN to 0212 for PPIA.
-
Close the NF-OI to allow systemic monitoring.
Business Closed Date Present on BMFOLE IDRS research indicates taxpayer is still in business -
Ensure taxpayers filing requirements are open
-
Update business closed date on ENMOD
-
Verify IA is in ST 60
-
Provide updated information to IAT administrator.
-
-
Proposal to change installment agreements may result from letters or phone contact from the taxpayer. Do not solicit E-mails or respond to taxpayers by E-mail. E-mail responses violate IRS Security Policy.
-
Follow disclosure procedures in IRM 5.4.13.1 and IRM 5.4.13.2.
-
Check IDRS/ICS for case assignment. If case is in status 22, 24, or 26 and not assigned to CCP, refer to the appropriate function for resolution. Status 22 and 24 accounts will be referred to the general toll free number. Cases assigned to Collection Field function (CFf) will be referred to the revenue officer assigned to the case.
Note:
Check all available systems, including AMS, to ensure the taxpayer has not made other contacts to the Service.
-
If the taxpayer requests to revise/reinstate or change the current terms of the installment agreement . See IRM 5.19.1.5.5.21 , Revised/Reinstatement of Installment Agreements. Verify address, update levy source and history ICS/AMS with actions taken, including responses received from the taxpayer.
-
If the taxpayer is requesting a lien payoff in writing and the case is in status 26 and assigned to CCP, complete Letter 1038, Inquires about Release of NFTL. For general balance due requests, prepare Letter 3221 or Letter 3221A (joint accounts), Respond to Bal Due Inquiry, with current payoff information and mail to the taxpayer's last known address or representative. Both letters are available on ICS; however, amounts must be verified with IDRS (INTST) before issuing the letters.
Note:
Provide taxpayers with specific deadlines and Warnings of Enforcement.
If taxpayers IA has not defaulted and taxpayer makes a And ... Then ... request to change the payment due date taxpayer is in compliance with installment agreement -
Allow change.
-
Update IDRS and ICS/AMS with the new payment due date.
-
Provide updated information to IAT administrator, if necessary.
requests to change the installment agreement amount request is to increase payment amount -
Allow increased payment amount.
-
Do not make any changes to IDRS or ICS.
-
Continue to monitor the case according to procedures.
requests to decrease the payments less than or equal to 20% of the current payment amount the IA will be paid in full with the lowered payments prior to three (3) months of the CSED(s) or six (6) months of any unsatisfied ASED and the taxpayer is compliant with filing and payment requirements. Note:
If the taxpayer is not in compliance with filing and payment requirements, a request to decrease payments can not be considered.
-
Prepare a Form 4844 to obtain managerial approval. Manager will document ICS/AMS.
-
Allow the decreased payment amount.
-
Notify the taxpayer of the change to the installment agreement.
-
Update IDRS/AMS and ICS with the new payment amount.
-
Provide updated information to IAT administrator.
requests to decrease the payments less than or equal to 20% of the current payment amount the IA will be not be paid in full with the lowered payments prior to three (3) months of the CSED(s) or six (6) months of any unsatisfied ASED and the taxpayer is compliant with filing and payment requirements. Note:
If the taxpayer is not in compliance with filing and payment requirements, a request to decrease payments can not be considered.
-
For IMF accounts, complete financial screen within AMS, if taxpayer has the necessary information available. If taxpayer does not have necessary information request a CIS (Form 433F) to be completed within 14 days.
-
For BMF accounts or self employed taxpayers request a Form 433 A/B from the taxpayer and prepare a FORT referral when received.
-
Advise the taxpayer to continue making monthly payment until the CIS has been approved or denied.
-
Analyze CIS for IMF taxpayers per IRM 5.19.1.6 and IRM 5.15.1.
-
If the CIS indicates the taxpayer has the ability to make the scheduled payment amount, notify the taxpayer to continue making the scheduled payment.
-
If the CIS indicates the taxpayer does not have the ability to make the scheduled payment refer to the FORT.
requests to decrease the payments for more than 20% of the current payment amount the IA is for an IMF account -
Complete financial screen within AMS, if taxpayer has the necessary information available. If taxpayer does not have necessary information request a CIS to be completed within 14 days.
-
Advise the taxpayer to continue making monthly payment until the CIS has been approved or denied.
-
Analyze CIS per IRM 5.19.1.6 and IRM 5.15.1.
-
If the CIS indicates the taxpayer has the ability to make the scheduled payment amount, notify the taxpayer to continue making the scheduled payment.
-
If the CIS indicates the taxpayer does not have the ability to make the scheduled payment refer to the FORT.
requests to decrease the payments for more than 20% of the current payment amount the IA is for an BMF account -
Request a Form 433 A/B from the taxpayer
-
Advise the taxpayer to continue making monthly payment until the CIS has been approved or denied.
-
Refer the case to the FORT when the Form 433 is received.
is unable to make a scheduled payment and the skip(s) has been used -
Advise the taxpayer to make payments as they can for as much as they can to reduce penalty and interest,
-
and that the account will default if the full payment is missed and they will receive a default notice (2975 Ltr/CP 523) providing appeal rights.
-
Advise taxpayer the case will be assigned back to a Revenue Officer who will contact them.
-
Continue to monitor the case according to procedures.
is unable to make a scheduled payment and the skip(s) have not been used. See IRM 5.19.1.5.5.20. Note:
For IMF accounts a second skip is allowed when hardship criteria is met.
-
Allow "skip." Inform the taxpayer you are allowing missed payment and they must make next month's payment on schedule.
has an erroneous levy taxpayer has a valid MMIA -
Request a copy of the Notice of Levy from the taxpayer.
-
Prepare a FORT referral and expedite to FORT for Levy release.
-
If erroneous levy payments have been received, prepare a FORT referral for resolution.
concerning not being able to make payments due to a disaster the IA is an MMIA -
See IRM 25.16.1.8.13.
If taxpayers IA has defaulted and taxpayer And ... Then ... is able to make a up missed payment was caused by a one-time event -
Given taxpayer 7 days to send in missed payment. Advise the taxpayer of the reinstatement user fee.
-
Advise taxpayer that failure to make up missed payment will result in the case being returned to the revenue officer.
-
Give warning of enforcement.
-
Set 21-day follow-up on ICS for receipt of payment.
-
If payment is received, revise IA.
Note:
Do Not suppress User Fee.
is unable to make up missed payment -
Complete financial screen within AMS, if taxpayer has the necessary information available. If taxpayer does not have necessary information request a CIS to be completed within 14 days.
-
Analyze CIS per IRM 5.19.1.6 and IRM 5.15.1.
-
If the CIS indicates the taxpayer has the ability to make the scheduled payment amount, notify the taxpayer to continue making the scheduled payment.
-
If the CIS indicates the taxpayer does not have the ability to make the scheduled payment refer to the FORT.
If the IA was defaulted because of an additional liability the new liability (ICOMP) will result in no more than two additional monthly payments and the agreement will not extend beyond the imminent ASED/CSED. -
Reinstate the agreement.
-
Assess the appropriate reinstatement/revised user fee.
-
Notify the taxpayer a lien may be filed.
-
Prepare a FORT referral for a lien determination
If the IA was defaulted because of an additional liability the new liability (ICOMP) will result in more than two additional monthly payments or the agreement will extend beyond the imminent ASED/CSED. -
Refer the taxpayer to Field Group Manger per parameter tables and document ICS.
-
Follow default procedures, IRM 5.4.11.7 if case has not yet been returned to Revenue Officer.
-
-
When taxpayers do not meet the terms of their installment agreement, the agreement will be terminated. Taxpayers may appeal proposed terminations.
-
Complete ICS Default checklist, document AMS when appropriate.
-
Secure the paper case file, transfer the case back to the appropriate Group Manager via ICS, and mail the paper case file to Territory Manager when the case is transferred to the Collection Field function.
Note:
IBTF cases will systemically be assigned to the Group Manger's hold file upon default.
-
When an agreement defaults, taxpayers with IDRS-monitored agreements receive CP 523, Default Installment Agreement-Notice of Intent to Levy. In the case of taxpayers with manually-monitored agreements, Letter 2975 , Notice of Intent to Levy under IRC section 6221(d) - will be issued when an agreement defaults. Like the CP 523, Letter 2975 gives the taxpayer 30 days to comply with the terms of the agreement before an installment agreement is terminated. Letter 2975 must be issued no less than 30 days before the date of termination in all non-jeopardy situations.
-
Issue Letter 2975 as follows:
-
complete the identification information on the top of the letter;
-
provide the reason the agreement defaulted, see IRM 5.14.11.3;
-
compute penalty and interest to 30days from the date of the letter;
-
include Publication 594 , The IRS Collection Process, and a non-postage-paid return envelope with the letter;
-
include Publication 1660 , Collection Appeal Rights, see IRM 5.14.9.8 , Collection Appeals Program; and
-
send the letter by certified or registered mail - return receipt requested.
Note:
For SMO/LLC IBTF-IA, separate 2975 letters must be issued to the SMO and the LLC.
-
-
After 90 days from the issuance of the 2975 letter and
-
the installment agreement has not been re-instated;
-
a new installment agreement has not been placed into effect and/or will not be entered into soon;
-
the taxpayer has not requested a Collection Appeals Program hearing for the default or termination of the installment agreement; or
-
the taxpayer has not requested a Collection Due Process hearing;
input TC 971 AC 163 on all appropriate periods and transfer the case to the appropriate group pursuant to zip code and grade level using the ICS parameter tables. See IRM 5.1.9.3.6.1
Note:
In addition to checking the case history, check IDRS for TC 520 CC 76 or 77 to determine if there is an active CDP Appeal. A TC 971 AC 275 indicates a CDP Appeal request has been received, but not yet opened as a case. If Appeals determines an installment agreement is not the proper case resolution, or if the resolution cannot be completed within Centralized Case Processing, forward the case to the appropriate collection field group pursuant to the zip code and grade level of the case listed in the parameter tables located in ICS. If there is currently an OI assigned to field Collection, transfer the case to the proper employee.
Note:
If an Other Investigation (OI) is currently assigned to a field employee, transfer the case to that employee.
-
-
When an IBTF defaults for failure to pay additional liabilities when due, or failure to make installment payments a CP 523, Default Installment Agreement-Notice of Intent to Levy, should issue from IDRS.
Note:
Because PPIA's are monitored in status 60, they will default if taxpayers do not make payments or if new accounts are assessed. If a PPIA includes liabilities assessed in the name and EIN of a Limited Liability Company (LLC) when the owner is identified as the liable taxpayer, the PPIA should not be defaulted if new accounts are assessed for employment tax periods beginning on or after January 1, 2009, when the LLC is the liable taxpayer. See IRM 5.1.21, Collecting from Limited Liability Companies and IRM 5.14.7.3.1 and IRM 5.14.2 for procedures pertaining to these instances.
-
Verify the CP 523, Default Installment Agreement-Notice of Intent to Levy, was issued.
Note:
For SMO/LLC IBTF-IA agreements, no CP 523 will be issued. Verify separate Letter 2975's, default notices, were sent to the SMO and LLC.
-
If the CP 523 not was not sent, input command code IADFL. This will cause:
-
the account to update to status 64; and
-
issuance of the default notice CP 523.
-
-
If payment was received from the taxpayer, notate the case history and verify the case was reinstated to status 60.
-
If, after receipt of payment, the case was not reinstated to status 60, verify there is no other reason for the default condition, and reinstate to status 60.
-
After 90 days, IRM 5.4.11.7.1.(3).
-
After approval of the MMIA/IBTF Partial Payment Installment Agreement (PPIA) by the field group manager, a systemic Other Investigation (OI), "101 - PPIA Monitor," will be generated on ICS and assigned to Centralized Case Processing for the two year review.
-
When notification of the two year review is received, generate the CP522P letter using ICS and mail to the taxpayer.
-
ICS will systemically generate a 30-day follow-up from the date of the letter. The ICS history will indicate "Follow-up PPIA Review Letter."
-
When notification of the 30 day PPIA review letter follow up is received, and no response has been received from the taxpayer follow default procedures. IRM 5.4.11.7.
-
When conducting a two-year review, consider the taxpayer's income, expenses, assets and equity to determine if:
-
The balance due can be full paid, or;
-
an adjustment to the payment amount is necessary, or;
-
the agreement should continue without change, or;
-
the taxpayer is unable to pay.
-
-
Use IRM 11.3.2, Disclosure to Persons with a Material Interest.
-
When contacted by the taxpayer or their authorized representative, CCP will conduct a two-year financial review using AMS. For IMF accounts meeting IRM 5.19.1.5.5.4 criteria and out-of-business taxpayers see IRM 5.15.1 for two-year financial review criteria. If it is an in-business taxpayer or above criteria in IRM 5.19.1.5.5.4, request completed Form 433 A/B from the taxpayer. Set 14 day follow-up. Prepare FORT referral after financial information is secured and update review cycle for four (4) cycles.
Note:
The CP522P refers BMF taxpayers to the FORT for financial analysis.
-
If the taxpayer states they have a court ordered payment such as alimony, child support, state and other court order payments, CCP must:
-
Request a copy of the agreement or court order by fax or mail, if the taxpayer does not have access to a fax machine allow 14 days for mailing.
-
Complete 2-year financial review.
-
Document case history with all action taken.
-
Prepare a FORT referral after securing the court ordered documentation.
-
Update IADIS for 4 cycles to prevent the case from defaulting.
Note:
Attempt to secure all available financial information during the initial contact.
-
-
If there are increases to either the taxpayer's income or equity in assets, and the taxpayer now has the ability to full pay, demand will be made for full payment.
-
If the taxpayer has newly acquired assets or increased equity in assets which can be applied to the liability in part, the taxpayer will be required to utilize the equity before a new PPIA will be allowed on the remaining liability.
-
If the financial review indicates the taxpayer's ability to pay an amount that is different from the existing agreement and the payment amount needs to be increased, these changes will be conveyed to the taxpayer; verbally on the phone; or in writing and the IA revised.
-
If there is no significant change to the taxpayer's financial situation or if the review indicates a reduced ability to pay, the agreement will continue as originally established. The taxpayer will be notified that there is no change in the agreement.
-
If CCP is unable to revise the agreement or take other action necessary to resolve the case, i.e. taxpayer refuses new proposal, the agreement will be forwarded as follows:
-
ACS (2012) cases will be returned to ACS.
-
Campus (0112) cases will be issued to ACS.
-
Field (0212) no equity cases will be forwarded to ACS.
-
Field asset cases will be forwarded to the field.
Note:
Only PPIA's that originated in the field as asset cases may be returned to the field.
-
-
Update levy source on LEVYS.
-
Update the two-year review cycle by updating the Agreement Review Date on IAGRE and input the new review cycle to ICS if there is a PPIA OI.







