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Part 5. Collecting Process

Chapter 1. General Collecting Procedures

Section 2. Remittances, Form 809 and Designated Payments (Cont. 1)

5.1.2  Remittances, Form 809 and Designated Payments (Cont. 1)

5.1.2.6 
Forms of Remittances

5.1.2.6.3 
Check or Money Order Payments

5.1.2.6.3.3  (08-15-2008)
Refund Check

  1. Write or stamp VOID on the back of a returned refund check if a taxpayer returns a tax refund check to the IRS.

    Note:

    Local offices should procure a VOID stamp if they do not already have one. The letters should be in a font that will produce a very legible stamp impression (e.g., 16-pitch Arial font).

    Caution:

    Stamp only the back of the check. Do not obscure any of the important information on the front of the check (e.g., Payee Name, TIN, Type of Tax - MFT Code, Check Date, etc.).

  2. Prepare Form 3913, Request for Refund Check Cancellation, pursuant to the form instructions.

  3. Provide the taxpayer copy to the taxpayer and attach the other copies to the check.

  4. Send Form 3913 and the check to Submission Processing as an attachment to Form 795/795A, Daily Report of Collection Activity.

  5. Prepare an input document for posting TC 470 to the taxpayer's account.

    Note:

    A copy of Form 3913 may serve as the posting document.

5.1.2.6.3.4  (08-15-2008)
Questionable Remittance

  1. Sometimes, a taxpayer will try to use a fake, bogus and/or counterfeit check or money order to pay his/her debt to IRS. A questionable remittance resembles a check or a money order. Such fake, bogus and/or counterfeit checks or money orders are:

    1. Not certified by any financial institution.

    2. Non-negotiable.

    3. Often written in an amount much greater than owed by the taxpayer in the hope of securing a refund of the excess.

  2. Be aware of and become familiar with the characteristics of a questionable remittance in order to be able to identify one.

  3. Do notprocess a questionable remittance. Refer to IRM 3.8.45.4.11, Questionable Payments, for further information

5.1.2.6.4  (08-15-2008)
Alternate Methods of Payment

  1. Taxpayers may want to know about or choose to use an alternate method of payment. Advise a taxpayer, upon request, about any or all of the following alternate methods of payment.

5.1.2.6.4.1  (08-15-2008)
The Electronic Federal Tax Payment System (EFTPS)

  1. The Electronic Federal Tax Payment System (EFTPS) is a free service provided by two agencies of the U.S. Department of the Treasury: the IRS and the Financial Management Service (FMS). EFTPS is a tax payment system that offers business and individual taxpayers the convenience of making all their federal tax payments electronically. See IRM 21.2.1.49 , Electronic Federal Tax Payment System (EFTPS) , for further information.

  2. The system enables taxpayers and tax professionals to make federal tax payments electronically using:

    • EFTPS-Online

    • EFTPS-PC Software

    • EFTPS-Phone

    • EFTPS Batch Provider software for professionals

  3. Taxpayers enrolled in EFTPS can be in total control of their tax payments. EFTPS enables taxpayers to:

    • Make tax payments 24 hours a day, 7 days a week from home or office.

    • Schedule payments up to 120 days in advance (for businesses) or 365 days in advance (for individuals).

    • Review the last 120 days of tax payment history online or by calling Customer Service.

  4. Encourage taxpayers to enroll in the (EFTPS). Taxpayers receive an Electronic Funds Transfer (EFT) Acknowledgement Number for every EFTPS transaction for easy record keeping and as proof of the transaction. Point out that using EFTPS saves time and money and can eliminate last minute trips to the bank or post office, lost checks, or missed deadlines.

  5. Taxpayers can enroll in EFTPS by:

    1. visiting the EFTPS web site at: http;//www.eftps.gov.

    2. calling the EFTPS customer service center.

  6. The EFTPS toll-free numbers for customer service are:

    • English (Business) 1–800–555–4477

    • English (Individual) 1–800–316–6541

    • Spanish 1–800–244–4829

    • Telecommunications Deaf Devices (TDD) 1–800–733–4829

    • Financial Institutions 1–800–605–9876

5.1.2.6.4.2  (08-15-2008)
Credit Card

  1. Taxpayers may pay federal tax payments by credit card. The IRS has contracts with two companies to accept credit card charges from both electronic and paper filers. Each company offers both phone and Internet payment services and each charges a convenience fee for the service. Fees are based on the amount of the tax payment and may vary between companies. The two companies are:

  2. Anyone may use these services to charge taxes to an American Express Card, Discover Card, MasterCard or VISA card. Taxpayers do not need to be enrolled in the program to make a payment.

  3. See IRM 5.14.10.5, Credit (and Debit) Card Payments by Individual Taxpayers, for more information on the credit card payment program.

5.1.2.6.4.3  (08-15-2008)
Electronic (Wire) Transfer

  1. Taxpayers who live outside of the United States may pay federal tax payments by Electronic Transfer. Electronic Transfer is available to taxpayers who:

    1. want to make a payment by electronic transfer (wire transfer),

    2. are not enrolled in EFTPS, and

    3. do not have a US bank account.

  2. Provide the taxpayer the Same-Day Payment Worksheet to make an electronic transfer. This worksheet can be downloaded from the Foreign Wire Transfer web page at: http://sbse.web.irs.gov/Collection/Programs/ForeignWireTransfer/default.htm.

  3. Provide the taxpayer the tax type code for the payment being made to complete the worksheet. These can be found on the Foreign Wire Transfer website and lists the tax types and suffix codes for individuals and the more common business tax types. For a more comprehensive list of business forms consult the Financial Management Service web page about EFTPS at: http://fms.treas.gov/eftps/index.html .

  4. Inform the taxpayer to take the actions displayed in the tables below:

    ELECTRONIC TRANSFER
    Taxpayer Actions

    • Take the completed worksheet and payment to his/her foreign financial institution for processing.

    • Understand the financial institution will charge a fee for the transfer.

    • Understand the payment will not be credited if the worksheet is missing any critical information or the information is inaccurate.

    • Keep a copy of the worksheet for his/her records.

    • Secure a statement from the financial institution to verify the payment has been processed.

    • Keep a copy of the statement from the financial institution for his/her records.

    • Call EFTPS Customer Service at 1–800–382–0045 the day after the transaction is completed by the financial institution to receive an EFT Acknowledgement Number.

  5. Inform the taxpayer about the financial institution requirements and procedures displayed in the tables below. The financial institution must have a relationship with a US-based financial institution, but does not have to be an affiliate.

    FINANCIAL INSTITUTION PROCEDURES
    The financial institution must use:

    • the American Banking Association (ABA) number

    • the IRS account name 091036164 FRB MPLS ETA

    • the IRS account number 20092900

    The institution should follow procedures in the EFTPS publication Making EFTPS Same-Day Federal Tax Payments, available at http://www.frbservices.org/Treasury/pdf/Sameday.pdf .
    The institution can contact the EFTPS Customer Service Unit for assistance by:

    • phone at: 1–800–382–0045

    • E-mail at: Mpls.ETACBAF@mpls.frb.org

5.1.2.7  (04-01-2003)
Form 809 — Receipt for Payment of Taxes

  1. Each Form 809, Receipt for Payment of Taxes, receipt book contains 50 sets of receipts (4 parts each) enclosed within a front and back cover.

  2. The inside of the front cover provides several spaces for completion:

    • Received on — the month, day, and year of receipt

    • (Signature of employee) — signature of authorized employee

    • (Division – Area) — division and area

    • (Post of Duty) — post of duty

  3. The first page is labeled Receipt Page; it provides several spaces for completion:

    • (Date)— the month, day and year of receipt

    • (Signature of employee) — signature of authorized employee

  4. Each individual Form 809 receipt includes 4 parts labeled as follows:

    • Part 1— Posting Voucher

    • Part 2 — Receipt for Payment of Taxes

    • Part 3— Memo Copy (not a Posting Voucher)

    • Part 4— Receipt Book Copy (not a Posting Voucher)

  5. The last two pages are duplicate copies labeled Request for Forms 809, Receipt for Payment of Taxes (Submit in duplicate). These pages provide numerous spaces for completion to order a new Form 809 receipt book.

5.1.2.7.1  (08-15-2008)
Initial Form 809 Receipt Book

  1. As a revenue officer, you are authorized to have a Form 809 receipt book assigned to you.

  2. Your manager or an official approved by the Area Director must order your initial Form 809 receipt book by submitting an authorization memorandum to Submission Processing.

  3. Identify the following in the memorandum:

    • Authorized employee's name, SEID number, post of duty (POD) , and address

    • Manager's name, SEID number, post of duty (POD) , and address

    • Operating division

    • Management hierarchy down to the group level

    Note:

    This is necessary to ensure the information is on file in case the accountable officials have to be contacted.

  4. Submit a copy of the employee's approved pseudonym if applicable, along with the memorandum.

  5. Verify that the Form 809 receipt book is complete upon receipt.

  6. Complete all of the required entries on the inside of the front cover:

    1. Received on — enter the month, day, and year of receipt

    2. (Signature of employee) — write your signature

    3. (Division – Area) — enter your division and area

    4. (Post of Duty) — enter your post of duty

  7. Complete all of the required entries on the first page labeled Receipt Page:

    • (Date)— enter the month, day, and year of receipt

    • (Signature of employee) — write your signature

  8. Send the signed Receipt Page to the Submission Processing Teller Unit within 5 workdays after receipt to acknowledge receipt.

    Exception:

    Prepare an acknowledgement memorandum if the receipt page is inadvertently missing or lost, and send the memorandum to the Submission Processing Teller Unit.

  9. Maintain strict control of your Form 809 receipt book and the individual receipts. Your Form 809 receipt book it is not transferable.

    Note:

    When Submission Processing issues a Form 809 receipt book to an authorized employee, the staff records the serial number of the book and the name of the employee to whom the book was issued. Employees are only allowed to have one assigned Form 809 receipt book receipt book at a time.

  10. Do not permit any other employee to use your Form 809 receipt book. The Form 809 receipt book is assigned for your exclusive use.

5.1.2.7.2  (08-15-2008)
Subsequent Form 809 Receipt Book

  1. Complete all of the required entries on the last two pages labeled Request for Forms 809, Receipt for Payment of Taxes (Submit in duplicate) to order a new Form 809 receipt book from Submission Processing.

    Note:

    You may use carbon paper between the duplicate pages or complete each page individually.

  2. Send the request for a new Form 809 receipt book to the Submission Processing Teller Unit by mail with Form 795/795A, Daily Report of Collection Activity. The remittance processor will keep one copy of the request and will use the other copy to send the receipt book to you by mail.

  3. Send the signed Receipt Page to the Submission Processing Teller Unit within 5 workdays after receipt to acknowledge receipt. See IRM 5.1.2.7.1.

5.1.2.7.3  (08-15-2008)
Separation of Duties — Form 809

  1. As a revenue officer, ensure you understand and adhere to the separation of duty requirements as they pertain to Form 809 . Separation of duties is discussed in IRM 5.1.1.2, Separation of Duties.

  2. Become aware of the separation of duty requirements as they pertain to Form 809 .

  3. Do not have "Sensitive Command Codes" in your IDRS profile.

  4. Do not have "Sensitive Command Code Combinations" in your IDRS profile.

  5. Managers must ensure that only an appropriate professional or technical (para-professional) employee has a Form 809 book assigned to him/her. Appropriate employees include revenue officers, revenue representatives, and revenue officer aides.

    1. Clerical personnel will not be issued a Form 809 book due to the segregation of sensitive (non-research) command code duties and the duties relevant to the completion of Form 809.

    2. Technical (para-professional) employees will not be issued a Form 809 book if the employee is an IDRS user with adjustment command codes in his/her profile. This is due to the segregation of sensitive command codes duties and the duties relevant to the completion of Form 809.

  6. Ensure that an employee with an assigned Form 809 book has only research command codes in his/her Integrated Data Retrieval System (IDRS) profile.

  7. Use the Automated Command Code Access Control system to ensure a Form 809 user does not have any sensitive command codes in his her IDRS profile.

5.1.2.7.3.1  (08-15-2008)
Sensitive Command Codes

  1. A command code is considered "sensitive" if it can be used to:

    • Adjust an account balance.

    • Change the status of a tax module or account.

    • Affect the tax liability.

  2. LEM 25.10.3.23.4, Integrated Data Retrieval System (IDRS) Security Handbook, discusses:

    • "Sensitive Command Codes." See LEM Exhibit 25.10.3–2,Sensitive Command Codes

    • "Sensitive Command Code Combinations." See LEM Exhibit 25.10.3–3,Sensitive Command Code Combinations

5.1.2.7.4  (08-15-2008)
Returning Form 809 to Submission Processing

  1. Follow these procedures to return your Form 809 receipt book to Submission Processing when you:

    1. Have issued and accounted for all the receipts in the book.

    2. No longer require a partially-used receipt book (due to transfer, promotion, retirement, etc.).

  2. Use Form 5389, Separating Employee Clearance Certificate, to relieve a separating (transferred, promoted, retired, etc.) employee of the responsibility for accountable items, including Form 809 receipt books.

    1. Provide the employee with a copy of the clearance certificate.

    2. Forward the Form 809 receipt book to the Submission Processing Teller Unit via Form 795/795A or a memorandum by Traceable Mail.

  3. Advise Submission Processing that an employee is no longer authorized to use Form 809 by one of the two following methods:

    1. Note in the "Remarks" section of Form 795/795A.

    2. A written memorandum.

5.1.2.7.4.1  (08-15-2008)
Returning a Depleted Form 809 Book

  1. Return a depleted Form 809 receipt book (i.e., just the book cover containing all Parts 4 and no unused receipts) to the designated Submission Processing Teller Unit via Form 795/795A.

  2. Upon receipt, the remittance processor will file the book cover and Parts 4 with the related receipt book acknowledgment, Parts 3, and other related parts (if any) of all issued receipts.

5.1.2.7.4.2  (08-15-2008)
Returning a Partially-Used Form 809 Book

  1. Mark all parts of all the remaining unissued receipts VOID.

  2. Return to the Submission Processing Teller Unit via Form 795/795A, Daily Report of Collection Activity , within 30 days to the Submission Processing Center that issued the Form 809 book.

  3. Return a partially-used Form 809 receipt book by one of the two following methods:

    1. Deliver it in-person.

    2. Send it to the Submission Processing Teller Unit via Form 795/795A using Traceable Mail.

  4. Use the Remarks section of Form 795/795A to indicate either "Personal Delivery" or " Traceable Mail" .

  5. Consult with your manager if you require assistance. Even if you do not have ready access to traceable mail, you must make arrangements, either to use traceable mail or to have the delivery made in-person (by yourself or by someone else). This is important because of the sensitive nature of the material (i.e., a Form 809 receipt book containing blank receipts).

    Note:

    Upon receipt, the remittance processor will file the book cover and Parts 4 with the related receipt book acknowledgment, Parts 3, and other related parts (if any) of all issued receipts.

5.1.2.7.5  (08-15-2008)
Issuing Form 809

  1. Issue Form 809, Receipt for Payment of Taxes, in every instance when cash is received.

  2. Issue Form 809 upon request, even if the payment is by check, money order, draft, etc.

  3. Do not give a copy of a posting document or other document to a taxpayer as a receipt instead of Form 809.

  4. Notify your manager promptly if a taxpayer shows that anything other than Form 809 has been used as a receipt because managers must report this to the Treasury Inspector General for Tax Administration (TIGTA).

    Note:

    Managers must contact TIGTA when alerted that something other than Form 809 was issued as a receipt. Contact TIGTA by following the procedures located in See IRM 5.1.2.2.4.

5.1.2.7.5.1  (08-15-2008)
Preparing and Processing Form 809

  1. Complete all the required entries on each page of Form 809 as described in See Exhibit 5.1.2-1.

    Note:

    To issue Form 809 to a third party, refer to Block Number 8 in the exhibit.

  2. Do not remove the receipt from the Form 809 receipt book in order to fill it out because Part 4 must remain attached in the receipt book.

  3. Prepare a separate Form 809 receipt for each tax period, type of tax, or user fee covered by the payment since Form 809 is generally used as a posting document. When Form 809 is prepared for a payment with a return, the return itself serves as the posting document.

  4. Disperse Form 809 as follows:

    Form 809 Action
    Part 1 Keep with Part 3 in the receipt book until you are ready to submit them with the payment to the Submission Processing Teller Unit.
    Part 2, Receipt for Payment of Taxes Give to the taxpayer as their official receipt
    Part 3 Retained by the remittance processor. It will be "drop filed" in numerical sequence for control purposes (along with the original authorization for issuing the receipt book).
    Part 4 Retain in the receipt book to serve as a log of the issued receipt.

  5. Write the following on Part 3 of Form 809:

    • Name of the bank or money order company.

    • Serial number.

    • Date of the draft or money order.

  6. Keep Part 1 and Part 3 in the Form 809 receipt book until you are ready to submit them with the payment.

  7. Retain Part 4 in the receipt book to serve as a log of the issued receipt.

  8. Send Part 1 and Part 3 of Form 809 to the Submission Processing Teller Unit for processing via Form 795/795A,Daily Report of Collection Activity. See IRM 5.1.2.4, Daily Report of Collection Activity — Form 795.

5.1.2.7.5.1.1  (08-15-2008)
Form 809 — Issued for Payment on a Notice Account

  1. Issue Form 809 upon receipt for payment on a notice account (i.e., an IMF, BMF, or NMF account in a status other than Status 26).

  2. Process Form 809 as follows:

    1. Use Part 1 as the posting document.

    2. Give "Part 2 — Receipt for Payment of Taxes" to the taxpayer. Part 2 is the official receipt for the payment.

    3. Retain Part 4 in the receipt book to serve as a log of the issued receipt.

  3. Send Part 1 (as the posting document) and Part 3 of Form 809 to the Submission Processing Teller Unit for processing via Form 795/795A,Daily Report of Collection Activity .

5.1.2.7.5.1.2  (08-15-2008)
Form 809 — Issued for Payment of Estate Tax

  1. IRC 6314(b) provides that duplicate receipts will be furnished upon request for payment of estate tax.

  2. Use two consecutive sets of Form 809 receipts if you collect payment on estate taxes and the payer asks for duplicate receipts.

  3. Write Duplicate of Receipt No. ______, is issued in accordance with IRC 6314(b) across the top of all parts of the second set of Form 809 receipt.

  4. Give both copies of "Part 2 — Receipt for Payment of Taxes" to the payer. Part 2 (in duplicate) is the official receipt for the payment.

  5. Process only the first set of Form 809 as a receipt for the payment:

    1. Do not separately process the second set of Form 809 to avoid duplicate credit for the payment.

    2. Compile Part 1 and Part 3 of the first set together with Part 1 and Part 3 of the duplicate second set.

  6. Send Part 1 and Part 3 of the first set of Form 809 (together with Part 1 and Part 3 of the duplicate second set) to the Submission Processing Teller Unit for processing via Form 795/795A,Daily Report of Collection Activity.

    Note:

    If the teller unit does not receive Part 1 and Part 3 of the duplicate second set, the teller unit will issue Form 5919, Teller's Error Advice.

  7. Retain both copies of Part 4 in the Form 809 receipt book to serve as a log of the issued receipts (one as original and one in duplicate).

5.1.2.7.5.1.3  (08-15-2008)
Form 809 — Issued for Payment of Form 2290

  1. Issue Form 809 upon receipt for payment received with Form 2290, Heavy Highway Vehicle Use Tax Return .

    1. Do not use Part 1 as the posting document.

      Note:

      When Form 809 is prepared for a payment with a return, the return itself serves as the posting document.

    2. Give "Part 2 — Receipt for Payment of Taxes" to the taxpayer. Part 2 is the official receipt for the payment.

    3. Send Part 1 and Part 3 of Form 809 to the designated Submission Processing Teller Unit (i.e., the teller unit that issued the Form 809 receipt book) for processing via Form 795/795A, Daily Report of Collection Activity. See IRM 5.1.2.4, Daily Report of Collection Activity — Form 795.

      Note:

      The teller unit will post the payment and forward the Form 2290 to the Cincinnati Service Center for processing because Form 2290 processing is centralized in Cincinnati.

    4. Retain Part 4 with the receipt book to serve as a log of the issued receipt.

5.1.2.7.5.1.4  (08-15-2008)
Form 809 — Issued for Payment in Other Special Cases

  1. Form 809 is issued in other special cases such as:

    • Certificate of sale (see IRM 5.10.5.12, paragraph (6),Payment of Purchase Price.)

    • Photocopy fees ( See Exhibit 5.1.2-1, line item 15.

    • Courtesy investigation (see IRM 5.1.8.3, Courtesy Investigations.)

    • Erroneous refund (see IRM 5.1.8.7.1, Recovery of Unassessable Erroneous Refunds.)

  2. Do not issue a Form 809 receipt for a Mutual Collection Assistance Request (MCAR) payment. See IRM 5.1.8.7.7.2, Procedures for Area Offices Receiving MCAR Investigations.

  3. All other rules for processing the Form 809 generally apply in these situations.

5.1.2.7.5.2  (08-15-2008)
Correcting an Error — Voiding a Receipt

  1. There is potential for error when completing Form 809 with pen and ink using carbon copies. Some errors on Form 809 may be corrected and other errors cannot be corrected — it depends on whether the error is deemed critical or non-critical

  2. Errors in the following blocks of Form 809 are deemed critical:

    1. The taxpayer's name.

    2. The Taxpayer Identification Number (TIN).

    3. All money amounts.

    4. The date Form 809 is issued.

  3. Errors in all of the other blocks of Form 809 are deemed non-critical.

  4. Review the following list of items which the remittance processor will check to determine a Form 809 was accurately completed and timely processed.

    1. Critical items are free of alterations, erasures, or mark-overs.

    2. Errors to non-critical items have been properly corrected and initialed.

    3. All money amounts agree.

    4. Date Form 809 was issued is completed.

    5. Name of the party from whom the payment was received is completed.

    6. Receipt was submitted promptly after issuance - the remittance is not late (untimely).

    7. Form 809 was not issued out of sequence.

    8. Cash payment was converted timely - no late cash conversion.

    9. Cash conversion information is not missing.

    10. Form 809 was aligned properly and there were no other manufacturer’s defects.

    11. Form 809 is for a single type of tax and tax period - not for multiple periods.

    12. Correct parts of Form 809 were submitted.

    13. No remittance is missing.

  5. Follow the procedures below if you make an error when completing Form 809.

5.1.2.7.5.2.1  (08-15-2008)
Critical Error

  1. Void all parts of Form 809 (i.e., Parts 1, 2, 3, and 4) by clearly marking VOID across the face of each part.

  2. Make no alterations, erasures, or mark-overs to correct the errors made in preparing a receipt.

  3. Enter a brief explanation of the reason for voiding the receipt on the reverse of Part 1.

  4. Attach Parts 1, 2 and 3 (stapled together in reverse order) to the Form 795/795A, Daily Report of Collection Activity, for the day the receipt was written.

  5. Retain Part 4 in the Form 809 receipt book to serve as a log of the voided receipt.

5.1.2.7.5.2.1.1  (08-15-2008)
ICS Requirement — Form 809

  1. The Integrated Collection System (ICS) requires that every Form 809 entered on a Form 795A, Return and Remittance Report, has a positive money amount.

  2. Follow these steps to list a voided Form 809 on the Form 795A.

    1. Input $0.01 (one cent) as the money amount.

    2. Select edit after inputting and saving $0.01.

    3. Change the dollar amount to zeros.

      Note:

      ICS allows the zeroes in the edit process.

    4. Print Form 795A which will reflect the zero dollar amounts and match the voided Form 809.

      Note:

      By performing these actions, you will avoid receiving a Form 5919, Teller's Error Advice.

5.1.2.7.5.2.1.2  (08-15-2008)
Critical Error Discovered after Issuance

  1. Make every effort to recover the erroneous Part 2 of Form 809 from the taxpayer if you discover an error after you issued Part 2 to the taxpayer.

  2. Take the following action if you cannot recover the erroneous Part 2.

  3. Complete another Form 809 correctly as a replacement for the incorrect receipt.

  4. Void all parts of the erroneous Form 809 (i.e., Parts 1, 3, and 4) by clearly marking VOID across the face of each part.

  5. Make no alterations, erasures, or mark-overs to correct the errors made in preparing a receipt.

  6. Enter a brief explanation of the reason for voiding the receipt on the reverse of Part 1. Include a statement explaining why the erroneous Part 2 could not be recovered from the taxpayer in the explanation.

  7. Submit Part 2 of the replacement receipt with the following for processing via Form 795/795A, Daily Report of Collection Activity:

    • Part 1 and Part 3 of the voided receipt.

    • Part 1 and Part 3 of the replacement receipt

  8. Retain both copies of Part 4 in the Form 809 receipt book to serve as a log of the voided receipt and the replacement receipt.

5.1.2.7.5.2.2  (08-15-2008)
Non-Critical Error

  1. Line through the non-critical error.

  2. Make the necessary correction(s) to correct a non-critical error by entering the correct information.

  3. Line through any error(s) to make the necessary correction(s). Do not make any of the following to correct a non-critical error:

    1. Alterations.

    2. Erasures.

    3. Mark-overs.

  4. Initial all corrections.

5.1.2.7.6