- 30.7.2.1 Introduction to Research Services and Management Information
- 30.7.2.2 Electronic Research Services
- 30.7.2.3 Chief Counsel Quarterly (CCQ)
- 30.7.2.4 Surveys and Survey Management
- Exhibit 30.7.2-1 Internal Revenue Service-wide Electronic Research Coordinators
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This section establishes policy and procedures for electronic research services, the Chief Counsel Quarterly report, and survey management.
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Electronic research refers to the use of computer assisted research systems, whether on-line or via CD ROMS, to perform legal research. The Office of Chief Counsel presently subscribes to several electronic research services. Counsel users may access these services using personal computers.
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Field and National Office Electronic Research Coordinators are listed in Exhibit 30.7.2-1. A brief explanation of the duties of the respective coordinators follows.
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The Office of Servicewide Policy, Directives and Electronic Research (SPDER) serves as the IRS point of contact and provides advice and assistance between the IRS and the Counsel Electronic Research Coordinator.
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The FEDLINK Coordinator serves as the point of contact and initiates all paperwork between the Office of Chief Counsel and Library of Congress FEDLINK interagency agreements.
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Each Field Electronic Research Coordinator is a designee of the Finance & Management (F&M) Area Manager. They serve as the point of contact between the Counsel Electronic Research Coordinator and the Counsel offices in the field. A Field Electronic Research Coordinator's responsibilities include requesting additions and deletions of identification cards, via email, from the Counsel Electronic Research Coordinator. Field Electronic Research Coordinators are also responsible for coordinating training for the Field Offices and, in general, providing support for all activities associated with electronic research.
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Each Local Electronic Research Coordinator is designated by the Associate/Division Counsel. This person serves as the point of contact between the Associate/Division Counsel and the Counsel Electronic Research Coordinator by requesting additions and deletions of identification cards, via email, from the Counsel Electronic Research Coordinator. The coordinator is also responsible for coordinating training for the National Office and, in general, providing support for all activities associated with electronic research.
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The Counsel Electronic Research Coordinator monitors and reports on Counsel electronic research service usage, coordinates the addition or elimination of the respective services for all Counsel entities, and serves as the Counsel contact for all actions and problems pertaining to electronic research. The coordinator serves as Local Coordinator for the offices under the Associate Chief Counsel (F&M) and the Office of Chief Counsel.
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The Finance and Management libraries are responsible for coordinating all library purchases, electronic or print, through the IRS Counsel Library (Counsel Electronic Research Coordinator).
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Field and local coordinators should request approval for all electronic research services by preparing a memorandum of justification to the IRS Counsel Library (Counsel Electronic Research Coordinator) stating why the service is needed. The memorandum should also state the:
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Estimated number of users of the service
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Estimated hours of usage per month
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Counsel Research Coordinator has verified that funding is available
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Format of desired electronic research, i.e. web-based, other on-line service, CD-ROM
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Name, address, and telephone number of the Local Coordinator
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Vendor name, address, point of contact and telephone number
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All electronic research services contracted are routed to Servicewide Policy, Directives & Electronic Research (SPDER) by procurement for final approval.
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Associate Chief Counsel Offices. The Local Coordinators of the respective Associate Chief Counsel offices are responsible for obtaining identification cards and for coordinating training in the applicable electronic research service(s) for new attorneys, paralegals, and other personnel who use these services in their duties. The Local Coordinator sends requests to the Counsel Electronic Research Coordinator or the designee. The Counsel Electronic Research Coordinator prepares the identification card(s) and sends the card(s) to the Local Coordinator of the requesting office. Upon receipt of the identification cards, the local Coordinator should call the Counsel Electronic Research Coordinator and schedule training for the new user.
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Division Counsel Offices. In Division Counsel offices, the local Coordinator is responsible for obtaining identification cards and for arranging training in the applicable electronic research service(s) for all new attorneys and others. The local Coordinator will provide the F&M Coordinator with the individual's name, office symbol, and job title. The F&M Coordinator will forward the appropriate information to the Counsel Electronic Research Coordinator or designee for action. Training requests for the electronic research products should be coordinated through the Counsel Electronic Research Coordinator.
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Associate Chief Counsel Offices. The Local Coordinators of the respective Associate Chief Counsel offices will routinely cancel the identification cards of personnel who are separating or being reassigned to another Associate or Division Counsel office during the separation or transfer process by preparing and forwarding a deletion request form to the Counsel Electronic Research Coordinator or the designee. Periodically, the Counsel Coordinator verifies that the cards are, in fact, canceled. For personnel changing business units, the Coordinators of the two business units should notify the Counsel Electronic Research Coordinator or her designee. No new password will be produced; however, the administrative database will be corrected.
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Division Counsel Offices. The Local Coordinator will notify the Counsel Electronic Research Coordinator or the designee via email of personnel who are separating or being reassigned during the separation or transfer process so that identification cards and passwords can be deleted or transferred.
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If the user's identification card is lost or stolen, the user should immediately contact the Local Coordinator to request cancellation of the lost identification card and issuance of a replacement.
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When there is suspected abuse of on-line electronic research system access, the Field Coordinator or Local Coordinator may request immediate cancellation of the user identification number in question by contacting the Counsel Electronic Research Coordinator or the designee.
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The monthly invoices issued by the vendors contain the charges incurred by each user identification number (including users' first and last names). Additionally, the invoices identify which files were accessed. With a valid user identification number, the databases for the respective electronic research services can be accessed from practically any terminal at any location and access to these databases is charged to IRS. Users should be instructed to exercise the following controls over their user identification numbers:
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Do not share the identification number with anyone
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Do not leave or post the user identification card at the terminal site
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Do not access the database for purposes other than official business
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Much of the expense of using on-line legal research can be saved by using the search tips offered below.
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Whenever possible, use the fixed-cost electronic research services for all basic research needs. Use the pay-as-you-go online services only when the desired research cannot be done in the fixed cost research services.
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To the extent possible, print or download full text from the CD ROM service's fixed cost databases rather than from the pay-as-you-go online services.
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The Chief Counsel Quarterly(CCQ) is a management information report that tracks all executive, manager, attorney, paralegal, and other professional workload (receipts, closures, and ending inventory) and time spent on cases/projects for the internal information needs of the Office of Chief Counsel.
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The CCQ is produced from a download from CASE-MIS. Workload and time data for the report is collected from the various subsystems.
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The CCQ provides management with workload and time statistics for planning, analyzing, and evaluating Chief Counsel programs. CCQ data supports essential management initiatives such as:
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Budget requests and justifications
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Strategic planning
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Program evaluation
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Trends analyses
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IRS Data Book and other annual workload reports
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Staffing Allocation Model
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Organizational management decisions
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Ad hoc requests
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Production of the CCQ is the responsibility of the Planning and Finance Division in the office of the Associate Chief Counsel (Finance and Management). The CCQ will be published on the Chief Counsel intranet no later than 45 days after the close of each quarter of the fiscal year.
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The Associate Chief Counsel (F&M), through the Planning and Finance Division, is responsible for:
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Filing and storing CCQ data
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Documenting and cataloging CCQ data based on the report type and date
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Providing copies of archived CCQ reports to requester as appropriate
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Electronic CCQ workload and time reports will be maintained indefinitely, or for time periods established by the Director, Planning and Finance Division.
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Requests for copies of archived reports may be made via email to the Planning and Finance Division.
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The Associate Chief Counsel (Finance and Management), through the Planning and Finance Division, coordinates and conducts customer and employee satisfaction surveys involving the Office of Chief Counsel. The Survey Program helps determine how well Counsel meets or exceeds the reasonable expectations of its internal and external customers as well as its employees. Data gathered and analyzed by the program is used to help evaluate a wide range of services and work products.
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On September 11, 1993, Executive Order 12862, Setting Customer Service Standards, required agencies to "survey customers to determine the kind and quality of services they want and their level of satisfaction with existing services." In response, the Assistance in Survey Coordination Program, now referred to as the Survey Program, was implemented that year.
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The responsibilities of the Planning and Finance Division are to:
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Ensure any necessary coordination with the IRS and contractors as well as with other Federal Agencies for surveys that affect parties external to the Treasury Department
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Develop and implement surveys
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Coordinate with the Counsel Information Systems Office (CISO) to administer electronic surveys
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Gather data and analyze survey results
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Prepare reports and presentations on survey data
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Recommend improvements to existing Counsel management systems based on analysis
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Provide a central reference point for Counsel survey information
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FEDLINK Coordinator, Internal Revenue Service
RAS:SPDER
1111 Constitution Ave., NW
500 NC 8-65
Washington, DC 20224
Counsel Field and National Office Electronic Research Coordinators
Internal Revenue Service
Library Branch Chief CC:FM:LIB
1111 Constitution Ave., NW
Room 4324
Washington, DC 20224
(202) 622–8050
Field Coordinator
Contact the
F&M Area Manager
Local Coordinator
Contact the
Administrative Officer for your functional area in the National Office







