Appeals Customer Satisfaction Survey
The Appeals division of the IRS is now conducting its fiscal year 2012 customer satisfaction survey process. This survey involves contacting and requesting feedback from taxpayers who have been through the Appeals process between October 1, 2011 and September 30, 2012.
ICF International — a private, third-party vendor — will be contacting taxpayers and tax professionals about participating in a survey to determine their satisfaction level with the Appeals process. Initial contacts will be made via mail, with survey recipients being invited to access a dedicated web site and complete the survey using a password provided in the mailing. Secondary contacts will be made by telephone to follow-up with taxpayers who are unable to complete the web survey.
Participation in the survey — whether via mail/web or phone — is voluntary, and the survey company will not ask for any personal or financial information of any kind.
If you have any questions or comments about the survey, please contact Appeals Policy Analyst, Rocco D. DiLisio, at 412-395-4994.
